Terms of Use

These terms of use are applicable to our website. Please read them carefully because they form a legal agreement between you and us in relation to access and use of our website, together with other terms located in the respective section.

These terms apply to your use of our website. By accessing our website, you agree to all these terms. If you do not agree to any of them, you should not access our website.

This is the most up to date version of these terms however, we may change them from time to time without giving you notice, so please try to read these terms every time you visit our website. By accessing our website after changes are made to these terms you have agreed to the revised terms.

We accept users only from those countries and territories where online gambling is legal. We do not accept users from the USA, United Kingdom, France, the Netherlands (including overseas territories). It is the user’s sole responsibility to inquire about the existing gambling laws and regulations of the given country or territory before using our website.

Accounts registered or used from a restricted country or territory, including through the use of a VPN, proxy or similar tool to disguise the user’s location, may be closed and any winnings voided. Deposits may be returned to the original payment method at our discretion.

We do not take any legal responsibility for the deposits that are accepted due to:

• A user bypassing the country and the territory restriction;
• A user violating the local law;
• A user failing to comply with appropriate verification procedures.

We accept only those users who have reached the legal age (at least 18 years old or higher, depending on the country or territory where the user is residing). It is the user’s sole responsibility to inquire about the existing minimum age restriction for gambling of the given country or territory before using our website. We accept only users with full legal capacity.

We reserve the right to ask for proof of age from the user and limit access to our website or suspend the user account for those who fail to meet this requirement.

We reserve the right to terminate the account of users who are not eligible under these terms.

You may only use our website for lawful purposes. In particular, you shall:

• Observe effective copyright and intellectual property laws.
• Use our website and services only for your own personal, non-commercial entertainment.
• Not copy, reproduce, publish or distribute any content of our website without our prior written consent.
• Not sell, rent or provide access to your account or our services to any other person, except for cases explicitly provided in the Bonus Policy.

You are fully and solely responsible, according to applicable legislation for all actions (including, but not limited to actions carried out using your registered account), including actions that caused damage or loss to us.

We will not tolerate any use of our website which damages or is likely to damage our reputation, the availability or integrity of our website or which causes us or threatens to cause us to incur any legal, tax or regulatory liability.

For example, you must not use our website:

• in any way that breaches any applicable national or international laws or regulations;
• in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
• to send any unsolicited or unauthorized advertising or promotional material or any other form of unsolicited communication (spam);
• to transmit any data, send or upload any material that contains any harmful programs, such as viruses, Trojan horses, worms, or time-bombs.
• reproduce, duplicate, copy or re-sell any part of our website;
• access without authority, interfere with, damage or disrupt our website, or any related equipment, network or software;
• automatically collect any data.

If we believe you have breached any of the terms set by this section, we may do any or all of the following (as well as any other action we feel is appropriate):

• issue a warning to you and ask you to take certain steps to rectify your behavior;
• suspend your right to access our website and/or services, either temporarily or permanently;
• take legal action against you, including to recover any loss we have suffered due to your actions;
• disclose information to the law enforcement authorities.

When providing you with information on our website, we reserve the right to:

• Adjust, add, remove, and transform the whole structure, composition and quality of any information at our own discretion;
• Create or remove services hosted on our web server, and to limit access rights to these services at our own discretion;
• Take decisions with regards to the provision of publicly available information (via public channels) or in a confidential manner (via secure channels, subject to successful authorization) at our own discretion;
• Take decisions with regards to the price of the information provided, access (subscription) this or that service hosted on our website at our own discretion. In particular, we reserve the right to charge extra fees for using certain information or service.

Use of bots and/or programmed devices is strictly prohibited on our website.

It is forbidden to use abusive or aggressive language or communication or images, to use profanity, threats, humiliating or violent actions towards other users and our employees. We reserve the right to terminate the user account of those who violate this restriction.

You are allowed to establish links to our website only upon our prior consent in writing (see above for how to contact us). We reserve the right to withdraw our consent at any time.

Links must only be made to the home page of our website and you are not allowed (and you shall not assist others) to set up links from your own website to our website by deep-linking, framing or otherwise, without our prior written consent. We may withhold our consent if we wish. If we do so, we will explain our reasons to you.

Our website includes links that allow you to leave our website and visit third party websites. We have no control over those websites, so we are not responsible for the content, use by you or availability of those third party websites, for any products or services you buy through those websites or for the treatment of any personal information you provide to the third party.

Each user can create only one (1) account on our website. Any additional accounts will be regarded as fake accounts and will be suspended without any compensation or refunds.

Creating multiple accounts by a single user can lead to termination of all such accounts. The user shall not provide access to their account or allow usage of our website to any third party including but not limited to minors.

Any returns, winnings or bonuses which the user has gained or accrued during such time as the fake accounts were active will be reclaimed by us, and users undertake to return to us on demand any such funds which have been withdrawn from the fake accounts.

You are solely responsible for the credentials of your account, namely, it is your responsibility to create a strong password to your account, change it from time to time and not disclose it to anyone. Any actions made through your account will be deemed to have been made personally by you.

Creating an account for a bot and/or programmed device is strictly prohibited.

We reserve the right to close your account and initiate the withdrawal of your balance at any time, without any obligation to state the reason or giving a prior notice.

You confirm that you know and understand the rules of the games offered on our website. You also confirm that you are aware of theoretical win/loss percentage of each game offered on our website.

Some of the games offered at our website are not available in certain countries due to the conditions of the game providers.

We reserve a right to close the user account and/or void any winnings of a user, if we suspect any fraudulent actions including, but not limited to:

• participating in any type of collusion with other users;
• development of strategies aimed to create false winnings;
• fraudulent actions against other betting/gaming platforms or payment providers;
• charge back procedures with a credit card or denial of some payments made;
• cheating, including the use of cheating software, misuse of technical vulnerabilities of our website;
• providing incorrect information about personal data during registration (e.g. forged documents).

We reserve the right to call the user as a part of verification procedure. The account will not be verified, and the winnings will not be paid until the verification call is made. If the user refuses to arrange a call for a minimum of fourteen (14) days, we reserve the right to confiscate the winnings and terminate the account.

You are solely responsible for any duties and/or taxes that may be attributable to your winnings. We may withhold them and pay on your behalf if the law requires us to do so.

If we mistakenly credit your user account with winnings that do not belong to you, whether due to a technical issue, error or otherwise, the amount will remain our property and will be deducted from your user account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available by law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately through our customer support service.

We will not pay any interest whatsoever for holding your funds.

Withdrawal requests are reviewed and processed within up to seventy-two (72) hours from the time the request is placed. This period does not include any time needed to complete account verification.

Withdrawals are paid to the payment method used for deposits, which must be registered in the user’s own name, unless we agree otherwise. Withdrawal limits applicable to your account are shown in your account or can be confirmed by our customer support service.

Account verification may be requested at any time, including after a withdrawal request has been placed, usually within the first seventy-two (72) hours of the request. Whether verification is required depends on factors such as whether the account has already been verified, whether it is the user’s first withdrawal, the amount requested and the payment method used.

Information provided by our customer support service reflects the status of your account at the time of your enquiry. Verification is handled by a separate team and may be requested after that enquiry.

Where verification is requested, the pending withdrawal will remain pending until verification has been completed. Once your account has been verified, the pending withdrawal will be processed in the usual way.

If the requested documents are not provided within fourteen (14) days from the date of the verification request, we may decline the pending withdrawal. In that case, the funds will be returned to your account balance, and a new withdrawal request may be placed once verification has been completed.

Where the option is available, a user may cancel a pending withdrawal request from their account before it has been paid. When a withdrawal request is cancelled, or declined in accordance with these terms, the funds are returned to the user’s account balance and become available for play.

Any play with funds returned to the account balance following a cancellation made from the user’s account is the user’s own responsibility. We are not able to reverse such play or reimburse funds lost in such play.

Users who wish to avoid having funds returned to their playable balance should not cancel pending withdrawal requests, and may contact our customer support service with any questions about the status of a withdrawal.

Please note that cryptocurrencies are not regarded as fiat currencies, however may be used to place wagers at our website. Due to the legal restrictions we will not exchange cryptocurrencies to fiat currencies and otherwise at any moment of your activity (deposits, wagering, payouts, withdrawals).

Due to legal restrictions you shall make deposits and withdrawals of cryptocurrency exclusively from the same device and IP address. If you will request the withdrawal from different device or IP, we will have to confirm whether the withdrawal was requested by the same user.

We will display indicative average market exchange rate of cryptocurrencies to fiat currencies at our website. Please note that the exchange rate may be subject to extreme volatility and the value of cryptocurrency may drop significantly. Further, the average market exchange rate may differ from the actual exchange rate available to you.

You can use cryptocurrencies only if it is permitted in your country of residence. You shall be responsible to check the same prior to requesting to depositing the cryptocurrency at our website.

If a user does not log in to or use the account for twelve (12) consecutive months, the account is deemed to be abandoned. Before an account is deemed abandoned, we will make reasonable efforts to contact the user using the email address registered on the account.

From the date the account is deemed abandoned, we may charge a monthly inactivity fee of five percent (5%) of the remaining balance. The fee will never exceed the remaining balance, and no fee will be charged once the balance reaches zero. If the user logs in or uses the account again, no further inactivity fees will be charged.

If the balance of an abandoned account reaches zero, we reserve the right to close the account.

We reserve the right, either totally or partially, to assign or otherwise transfer our rights and obligations under these terms to any person or organization (without the user's consent and/or without prior notification to the user), provided that for the user all conditions remain unchanged or will be changed for the better. The user may not assign or otherwise transfer in any manner his rights or obligations under these terms.

You confirm and acknowledge that using our website may lead to losing money with the respective theoretical rate. We are not liable for any possible financial damage arising from the use of our website.

We disclaim any and all liability to the maximum extent permitted by the law for any hardware or software defects, instability or lost Internet connection, or any other technical errors that may limit access to our website or prevent any users from uninterrupted play. You agree and acknowledge that all the services at our website are provided on an “as is” basis and we make no representation or warranties as to the services provided, therefore we shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of our website or your participation in the betting.

We are not responsible in the event of non-fulfilment or delay in the performance of any of our obligations, which are caused by insuperable forced circumstances. Insuperable forced circumstances include natural disasters, wars, civil unrest, acts of government, interruptions in public communication networks or services, industrial disruptions or DDOS attacks and similar Internet attacks that may have adverse consequences (Force Majeure).

For the period of Force Majeure circumstances, our activity is considered to be hold, and the fulfilment of obligations is postponed. We undertake to use all possible resources to eliminate Force Majeure and fulfil our obligations.

These Terms and any dispute or claim arising out of or in connection with these Terms shall be governed by and construed in accordance with the laws of the Republic of Costa Rica.

Subject to any mandatory provisions of applicable consumer protection law, any dispute or claim arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of the Republic of Costa Rica.

All NetEnt Casino Games may not be offered in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria , Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America , Yemen, Zimbabwe.

In addition to the aforementioned, Planet of the Apes Video Slot must not be offered in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.

Vikings Video Slot must not be offered in the following jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.

Narcos Video Slot must not be offered in the following territories: Indonesia, South Korea.

Street Fighter Video Slot must not be offered in the following territories: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.

Fashion TV Video Slot must not be offered in the following territories: Cuba, Jordan, Turkey, Saudi Arabia.

Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man) may only be played in the following territories: Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia , Slovenia , Turkey and Ukraine.

AML stands for Anti-Money Laundering. Money laundering is the attempt to conceal or disguise the nature, location, source, ownership, or control of illegally obtained money.

CTF stands for Countering Terrorism Financing.

KYC stands for Know Your Customer.

Gaming environments are often targeted by those wishing to launder money. The speed of transactions and use of multiple payment processing options make gaming businesses especially vulnerable to this activity. It is highly important to us to prevent the act of money laundering and to prevent the financing of terrorism through our website, therefore we will do our best to reasonably reduce the risks of illegal activity. This AML/CTF and KYC policy explains how we will do it.

We confirm that we will do the following:

• Always keep a secure list of registered users. Take reasonable steps to confirm the identity of people registering to use our website.
• Retain identification documents and transactions system data in accordance with relevant laws and regulations.
• Always carefully and specifically examine complex and/or large transactions over our website to determine the possibility of unlawful intent.
• Report any suspicion or evidence of money laundering or the funding of terrorism to the relevant authorities.
• Cooperate with relevant authorities in order to prevent and detect criminal activity.
• Never accept an account registration from an anonymous or fake person or accept wagers and pay withdrawals unless the identity of account owners can be reasonably established.

By registering an account at our website, you confirm that all information supplied to us is accurate and honest. If any of the information you provide on your account is found to be false, we reserve the right to close, suspend or terminate your account.

You may be asked to verify your email via an activation link to ensure that the email account belongs to you.

You may be requested and agree to provide identifying personal documentation. These documents include but are not limited to a valid passport or other government issued identification document, proof of residence, and proof of ownership of financial accounts.

We guarantee the security of financial information and documents that are related directly between the user, us and relevant state authorities.

Where it is deemed necessary, we may do the international sanction check of the user.

Our employees will be given training in Money Laundering indicators such as (but not limited to):

• Unusual gaming patterns;
• Suspicious deposit and withdrawal patterns (size and frequency);
• Reliability of card data;
• Customer verification (KYC) issues and identity theft;
• Account linkage/multiple accounting.

All instances of suspected money laundering attempts must be reported to the designated management dealing with AML/CTF and KYC issues, but that suspicion must not be conveyed to the customer and further actions must await consents.

Systems will be operating to record all transactions for every user account. These account histories will be subject to regular and continual checks against fraud and suspicious transactions. Where unusual gaming patterns and winning patterns are detected, these will also be cross- referenced to call and messaging history to ensure that staff are not colluding with customers or acting illicitly.

We will also keep a register of those customers that it identifies as high risk or politically exposed. Those accounts will be subject to greater scrutiny and frequency of checks (enhanced KYC).

We are also implementing adequate monitoring procedures in our gaming business across equipment, people, communications and transactions. Company will implement a range of measures and procedures to ensure security and safety in these areas (which includes, but not limited to staff training, call recording technologies and storing communications with users).

By using our website, you fully agree not to use our website in any way which directly or indirectly supports money laundering or the funding of terrorism. Any evidence which pertains to this on your account will lead to your details being passed to the relevant authorities in accordance especially with the anti-money laundering laws.

You represent and warrant that any funds you deposit on our website are not from any form of illegal source or are profits from a criminal act. You agree and acknowledge that we will not permit any activity of the user account (including, but not limited to withdrawals) until any and all requests related to KYC or enhanced KYC have been duly satisfied.